Frequently asked questions
Everything you need to know about ordering from Prime Grid Wear — shipping, delivery times, returns, sizing and how our made-to-order printing works. Still stuck after reading? A real person answers every email.
How much does shipping cost?
We offer $5.99 flat shipping on all US orders, with free shipping on orders over $50.
When will my order arrive?
Since each item is made-to-order, production takes 1-3 business days. After that, expect delivery in about 5–7 business days.
Can I return or exchange my order?
We accept returns for defects reported within 7 days. Please contact us if you receive an item that doesn't meet expectations.
What if my item is damaged or misprinted?
Contact us at [email protected] within 7 days, and we'll arrange a replacement or refund.
What does 'printed on demand' mean?
'Printed on demand' means we only print your tee once you order it, reducing waste and overproduction.
How do I choose the right size?
Each product page includes a sizing guide to help you select the best fit for your style and comfort.
How should I care for my graphic tee?
Follow Machine wash cold inside-out, tumble dry low, avoid ironing directly on the print. to maintain the quality of your graphic tee over time.
Is checkout secure?
Yes, our checkout process is secure, ensuring your personal and payment information is protected.
Can I track my order?
Once shipped, you'll receive a tracking number to monitor the progress of your delivery.
How can I contact you?
Reach out via email at [email protected], and we'll get back to you within 1 business day.
Where do you ship?
We ship worldwide. Your exact shipping rate is set by your destination country and shown at checkout before you pay.
Still stuck? Read our shipping and refund & returns policies, or get in touch.